How can we help?
Find answers here, plus your way into the docs. Can't find your answer? Email hello@getwoomate.com.
Shortcuts
Getting started
Your account, connecting your store, AI keys and your first task.
WooMate AI
Chatting with your store, product changes, WordPress, reports.
WooMate Studio
Descriptions, Google visibility, image ALT texts, articles, posts, graphics.
WooMate Import
CSV and Excel files, variations, updates, supplier feeds and supplier price lists.
WooMate Monitor
Sales, profit, customers, ads, traffic, orders, alerts.
Changes and security
Approval, history, undo, data and encryption.
Account, plans and costs
Settings, plans, trial limits, invoices and AI costs.
Collaboration and agencies
Invitations, roles and client approval of changes.
Troubleshooting
Error messages and what to do about them.
Free onboarding
Help by email: we'll guide you through your first task step by step.
What's new
The list of app changes, release by release.
All documentation
Every article, grouped by module, with search.
Account and store connection
How do I connect my store?
After signing up, enter your store address and approve access in WordPress. You don't install a plugin. If that doesn't work, add WooCommerce keys by hand: they start with ck_ and cs_.
Do I need to install a plugin?
No. WooMate connects through the WooCommerce REST API. A plugin is only needed for abandoned carts, and it's optional. See connecting your store.
My store won't connect. What should I check?
Check the address and HTTPS access. Some security plugins block the WooCommerce REST API. This article explains the messages.
How do I disconnect WooMate from my store?
In your store settings, open Advanced and click Delete store. Delete the key on the store side in WooCommerce: WooCommerce → Settings → Advanced → REST API. Details: deleting a store.
Can I connect several stores?
Yes, up to 5 stores on the Agency plan. Other plans cover one store. See stores on your account.
Why do I have to confirm my email address?
You confirm a new account with the link in your welcome email within 3 days. Until then, everything works. Didn't get the email? Click Resend link in the bar at the top of the app. See create your account.
I forgot my password. What do I do?
On the login screen, click Forgot password? and enter your address. The link in the email works for 1 hour. Once you set a new password, you're signed out on all devices. See common account problems.
How do I change my email or delete my account?
Email hello@getwoomate.com from the address linked to your account. The app has no button for this. See account settings.
How do I change the theme or language?
Change the theme in Settings → Profile and appearance. The language depends on the app address: app.getwoomate.com is in English, app.woomate.pl in Polish, with the same account. See account settings.
AI and costs
Where do I get an API key?
Create an Anthropic key at console.anthropic.com, an OpenAI key at platform.openai.com and a Gemini key at aistudio.google.com. Paste it in Settings → AI and costs, and WooMate checks it when you save. See AI keys.
How much does using AI cost?
Whatever the model provider charges for the work done. WooMate adds nothing on top. Monitor and file import don't use AI. See models and costs.
Can I set a spending limit for AI?
Yes. In Settings → AI and costs, under AI budget, set Monthly limit (USD). An empty field means no limit, and zero blocks new calls. See AI costs.
Can the AI see my customers' data?
By default it doesn't see emails, phone numbers, addresses or last names (only the first name and initial). First names, cities, amounts and products stay visible. You can turn on full data in your store settings → Advanced → Customer data in AI chat. See data security.
The AI says I'm out of credits. What do I do?
Top up your account with the provider and check that the key belongs to that account. Other messages: AI keys.
Studio and graphics
What does Studio need?
The Pro, Agency or Pro Lifetime plan, or the trial, plus an Anthropic or OpenAI key. Graphics need an OpenAI or Gemini key. See Studio overview.
Can Studio write image ALT texts?
Yes. The Image ALT texts tool shows products that are missing ALT text and prepares image descriptions for you to approve. See image ALT texts.
Why doesn't my graphic have a logo?
The logo URL in your Brand Kit must point directly to a PNG, JPG or WebP file. See graphics without a logo.
Import
What files does Import accept?
CSV or Excel (XLSX), up to 10 MB and up to 10,000 products. It doesn't accept the old XLS format. See preparing your file.
Will I see the changes before they're saved?
Yes. Every import starts with a dry run.
Can I close the tab during an import?
Yes, the import runs on the server. See background import.
Does an empty cell change anything?
Yes. An empty cell in a mapped column clears that field in the product. Mark a column you don't need as Skip column. See column mapping.
How do PDF price lists work?
You add a source, check how it was read and approve the price changes. See supplier price lists.
Monitor
Why can't I see profit?
Enter your products' purchase costs on the Profit and stock tab. See profit and costs.
Why doesn't Monitor show ads or traffic?
Connect your Google or Meta account and choose the services in your store settings. See Monitor issues.
My Meta connection expired. What do I do?
In settings, click Renew connection. See Google and Meta.
How do I set up notifications?
Through the free ntfy app, in your store settings → Notifications. See notifications.
Changes and security
Will WooMate change anything in my store without my approval?
No. You save changes to your store and campaigns after approving them on the Changes screen, where you see the values before and after. See how approval works.
Can a change be undone?
Supported changes can be undone with the Undo button on the Changes screen, for example product changes and ALT texts. You can't undo, among other things, order status changes and campaign changes. Before you approve, the card warns you when undo won't be possible. See undoing changes.
Does WooMate change my store's code or plugins?
No. WooMate works on data through the API: products, content and orders. Leave theme, plugin and file changes to a developer. See what the AI won't do.
Payments and plan
What happens after the trial?
We don't charge you, because you never enter a card. To keep using WooMate, choose a plan in Settings → Plan and billing. See plans and limits.
What limits does the trial have?
14 days, 30 AI messages, 20 products in Studio, 50 products in Import and 10 graphics. See plans and limits.
How do I change my plan or get an invoice?
Change your plan in Settings → Plan and billing with the Card and plan changes button. Prices are final. You get an invoice by email. No invoice, or can't see the option? Email hello@getwoomate.com.
Is Pro Lifetime still available?
The pool is 30 licenses. The pricing page shows how many are left.
Collaboration
Who can invite people to a store?
The store owner on the Agency plan. Invited people use the owner's plan. See invitations.
Does the client have to approve a change?
Yes. In the Collaboration flow, the client approves it and the owner publishes it. See proposals.
Didn't find your answer? Email hello@getwoomate.com. If you're just getting started, request free onboarding help: we'll guide you through your first task by email.
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