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Abandoned carts

How to connect the WooMate Cart Bridge plugin and read carts in Monitor.

Abandoned carts are collected by a separate plugin, WooMate Cart Bridge. It's the only feature that needs a plugin in your store.

What you need first

Access to your WordPress dashboard to install the plugin. Without the plugin, the Customers tab still shows started, unfinished orders.

Connecting

  1. In the store settings, open Connections and find Abandoned carts.
  2. Click Download plugin (.zip) and install it: Plugins → Add New → Upload Plugin.
  3. Click Generate key. Copy it right away, because we show it only once.
  4. Paste the key in WooCommerce → WooMate Cart Bridge.
  5. In Monitor, open Customers and click Read and check carts.

What you'll see

The table shows the status, products, value, contact and recovery. Statuses: Active, Abandoned (over 1 h), Paid, Empty.

Carts are kept for 30 days, and data is collected from the moment you turn on the plugin.

Contact details are available only with explicit consent for that cart. The plugin adds a consent form to the classic cart and checkout pages. With the block layout, add the shortcode [woomate_cart_recovery].

The Cart link works for 7 days and uses current prices. Copying the link doesn't send a message.

Limitations

  • Recovered sales are confirmed by a paid order. That's not proof of extra revenue.
  • WooMate doesn't install the plugin for you.
  • Disconnecting removes the key from WooMate. To stop collecting carts, also deactivate the plugin in WordPress.

Can't find the answer? Write to hello@getwoomate.com or request free onboarding help.