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AI keys and insufficient funds

Messages from AI providers and what to do about them.

These messages come from the AI provider or from the budget check.

Messages

MessageWhat to do
Invalid key format for the selected providerCheck that the key belongs to that provider
The Anthropic API key is invalid or expiredCreate a new key and save it in AI and costs
The OpenAI API key is invalid or expiredSame as above
Your Anthropic account is out of creditsTop up your account at console.anthropic.com
Your OpenAI account is out of creditsTop up your account at platform.openai.com
No access to the Claude modelCheck the key's permissions
This OpenAI key has no access to the selected GPT modelChoose a different model or check your OpenAI account
Claude is temporarily overloadedTry again in a few dozen seconds
Could not connect to ClaudeCheck your internet connection and try again
The conversation is too longStart a new conversation
Your AI cost limit doesn't allow another requestCheck your AI budget
Too many messages. Wait a momentWait and send again

I topped up my account and it still doesn't work

Check that the key belongs to the account you topped up. Delete the key and add it again with Check and save.

The budget blocks me even though I spent less

The budget also counts reservations and unconfirmed calls. Check Cost details.

Can't find the answer? Write to hello@getwoomate.com or request free onboarding help.