Images without a logo and other image errors
Why the logo doesn't appear on an image and how to fix it.
WooMate places your original logo file on the finished image. The AI model doesn't draw it.
Image without a logo
Message: "The Brand Kit logo was not used". The reason appears in brackets, for example a wrong format or a download error.
The logo URL in your Brand Kit must point directly to a PNG, JPG or WebP file of up to 10 MB that opens without signing in. A PNG with a transparent background works best. WooMate trims empty margins around the logo on its own.
- Open the store settings, Brand section.
- In the Logo URL field, paste the direct file address.
- Click Save Brand Kit.
- Create the image again.
SVG and
.icofiles won't work. Save your logo as PNG.
"This looks like a site icon, not a full logo": the field contains your site icon. Only the symbol will appear on the image, so paste the address of your full logo.
Other messages
| Message | What to do |
|---|---|
| Unsupported image format | Use PNG, JPG or WebP |
| The image is too large (max 10 MB) | Make the file smaller |
| Could not load the image | Check that the address opens in a browser without signing in |
| The product has no original photo available | Add a product photo in your store |
| The logo URL must be a public URL | Paste a public address that starts with https:// |
| This older graphic has text in the image | Create a new design. New designs keep text and price on separate layers |
| The key for this engine is missing | Add a key in AI and costs or switch the engine in Change settings |
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