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Connect your WooCommerce store

One-click store connection, read-only mode and manual REST API keys.

What it's for

Without a connection, WooMate can't see your products or orders. Connecting doesn't require installing a plugin.

What you need first

  • A working WordPress site with WooCommerce.
  • A WordPress account that can approve access to WooCommerce.

Connect through WordPress

  1. On the Getting started screen, enter your Store address, e.g. mystore.com, without /wp-admin.
  2. Click Connect store. Your WordPress site opens.
  3. Click Approve there.

You'll return to WooMate and see the message Store connected.

To add another store, click Add store in the store switcher or go to Settings → Stores.

Read-only mode

  1. Before connecting, expand More options.
  2. In the Access level field, choose Read only.
  3. Click Connect store.

In this mode WooMate can view your data but won't edit products or prices. Full access is the default and recommended option. With it, changes from the chat and Studio wait for your approval.

Manual WooCommerce keys

Use these when connecting through WordPress doesn't work.

  1. In your WordPress dashboard, go to WooCommerce → Settings → Advanced → REST API.
  2. Click Add key and enter any description.
  3. Set the permissions to Read/Write, or Read if you chose read-only mode.
  4. Click Generate API key.
  5. Copy the consumer key (ck_…) and the consumer secret (cs_…).
  6. In WooMate, expand More options → Connection not working? Enter the keys manually.
  7. Paste both keys and click Connect store with keys.

Your WordPress password won't work. The keys must start with ck_ and cs_.

Replacing keys

Open the store settings, go to Advanced → WooCommerce keys, and click Check and save keys. WooMate checks the new keys before saving them. You can't change the store address. A different address means a new store.

Limitations

  • The Starter, Pro and Pro Lifetime plans and the free trial include 1 store. The Agency plan includes up to 5 stores.
  • Removing a store from WooMate deletes its conversation history and settings, but doesn't change your WooCommerce store.

Common problems

MessageWhat to do
Access was denied in the WooCommerce dashboardTry again and click Approve.
This store's website is on a different address than WordPressEnter the keys manually.
This store is already connectedYou'll find it in the store switcher.
Your plan does not allow another storeCheck the plans or remove your current store.
The connection session expiredStart connecting again.

Store working, but WooMate can't read it? In the store settings, under Connections, click Check connection.

Can't find the answer? Write to hello@getwoomate.com or request free onboarding help.